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In Wuhan, there is such a decoration company, they can really do a good job for customers, as long as the feedback is reasonable, absolutely unconditional "have come back"; since the company was founded, they never fight the price war, the site quality is the enterprise In the high-end villas in Wuhan, their model houses accounted for more than 95%; in other companies, as the number of customer complaints increased with the construction site, the company maintained a zero market complaint rate, reputation. The legend of geometric rise; when companies in this year generally screamed that the downturn in the industry is difficult to do, they are still as stable as Taishan – this is Jiuding Decoration.
In order to give more owners guidance, timely reminders and suggestions, the reporter has come close to the industry benchmark Jiuding Decoration Huazhong Branch, Mr. Zhou Yiming, to talk about the secrets of its industry, while at the same time, the owners should pay attention to the decoration process. Matters and risks of avoidance.
One of the secrets of winning: direct management of work classes
Reporter: In the industry, Jiuding's engineering quality is well-known. It has maintained zero complaints for many years, and construction quality and reputation are also regarded as the industry's first. How did Jiuding do it?
Mr. Zhou: Jiuding Decoration has been insisting on direct management and direct construction mode for more than 10 years. This is what most companies have not done so far. The decoration industry is a labor-intensive enterprise. The quality of workers is generally low, and the management difficulty is relatively large. The standardization of construction process and the standardization of the budget system are very high. In construction, Jiuding insists on the project manager's responsibility for project quantity and customer responsibility. The work class is centrally managed by the company's engineering department. The construction workers supervise and manage the engineering quality of the work class and review the project quantity. The company unifies the salary of the work class and distributes it to each work class. This kind of mutual restriction mechanism avoids the problem of deducting wages and other issues, and fundamentally stabilizes the construction quality.
In addition, the company trains its employees almost every month and every week, and trains the company itself. It is in these basic skills, whether it is at the cusp of the 2008 financial crisis or under the influence of the current national macro-control policies. In the downturn climate, Jiuding is in a state of rapid development. This is the reputation and reputation of our long-term accumulation of quality.
Reporter: How do other general companies do it?
Mr. Zhou: Most of the other companies use the project manager contract system, which is the tooling management model we often say. The company only manages to the project manager, the work class is not in the company management scope, and the project is subcontracted.
The secret of winning: the principle of four zero service
Reporter: We know that good processes must be based on good materials and design. According to my understanding, there is a "four zeros" principle inside Jiuding, please explain it to us in detail.
Mr. Zhou: Our "four zero principle" means "designing zero defects, zero material complaints, zero defects in construction, zero quality complaints", which is the highest goal of the company's business behavior. From the beginning of design, we require designers to design humanized, repeatedly scrutinize, to achieve zero defects in design, while insisting on unified procurement, unified distribution on the main material, and all use the famous national brands, not shoddy, to fake . During the construction process, the project manager has no right to purchase materials, and even if the cost is large, it must be delivered by the company.
In the supporting products, Jiuding adopts the top brands of the country, the Millennium Boat, the Bunny, and related EO or E1 products.