At present, Amazon's Alexa and Apple's Siri are connected in the hotel's latest battlefield, the latest battlefield of virtual butlers. Many large chain hotel groups have chosen Amazon products to gain a temporary lead. In addition to selling products to hoteliers, it is equally important for Amazon and Apple to show consumers the vision of smart homes.

The hotel has become the latest battleground for IoT voice control devices and virtual butlers, allowing guests to adjust room temperature, TV channels, or curtain lifts through voice control. Amazon's Alexa and Apple's Siri are here on the sidelines, and several large hotel chains have chosen Amazon products to take the lead.

According to Bloomberg, well-known group WynnResorts plans to equip 4,748 hotels in the Las Vegas flagship hotel in the summer of 2017 with Amazon's Echo voice control. In addition to the above standard features, guests can also listen to most radio stations and even the music selected by group executive Steve Wynn through Echo, and upgrade the room usage instructions from text version to voice version, giving consumers different feelings. .

As for the world's largest hotel group, Marriott International, testing the technology of the two major players in its Aloft, allowing consumers to make final judgments. There are 130 Aloft hotels in the United States alone, and hundreds more are in preparation. Marriott is expected to decide which company's technology to use in the middle of the year, which is expected to drive sales of related products.

Marriott's SanAntonioHillCountryResort&Spa, as well as Four Seasons (FourSeasons) have decided to use Alexa voice assistant; Hilton is to support the Apple camp, Waldorf Astoria, a luxury Beverly Hills hotel scheduled to open in June, will use the iPad to control in-room TV , audio and other devices, but still can only rely on typing, not voice control.

In addition to selling products to hoteliers, it is equally important for Amazon and Apple to show consumers the vision of smart homes, so that virtual assistants are like housekeepers, helping residents to manage the big things in life. The direction still to be developed is whether it can be made into a more personalized and meticulous exclusive service from the unified orders of the past, such as TV and music.

This aspect relies on the advancement of speech recognition technology. On the other hand, more different devices are needed to communicate with Alexa or Siri. Therefore, a global integration platform is very important. CrestronElectronics is a company that specializes in allowing home or business applications to communicate with virtual assistants. They say the hotel is an emerging and growing market that currently accounts for about 10% of the company's turnover.

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