In view of the current situation of rising furniture market and rising consumer complaints, Li Wei Industrial and Commerce has carefully established the basis of furniture consumption hotspots, consumption methods and consumer complaints by setting up consumer rights protection centers in home building materials shopping malls and implementing consumer complaints three-level reception internal control mechanism. To organize a special rectification campaign for the home decoration market with the theme of “consumption and safetyâ€, publicize the knowledge of consumer protection rights and quality identification of home decoration products, display famous enterprises, commodities and brands, and answer consumer consultation, acceptance and disposal on site. Consumer complaints.
Stainless steel sugar shaker is one of our products. It is made from food grade material which can pass FDA tests or even LFGB tests. We can treat it as a container for sugar powder, salt and pepper. Thus, when we bake and cook in kitchen, we will use it. It has some kinds of lid, lid with mesh, lid with small or big holes, to meet very seasoning need in kitchen. As a manufacturer, we concentrate on creating more functional gadgets all the time. Because of this, we earn a good name between our customers.
Sugar Shakers,Coffee Duster,Chocolate Duster,Metal Flavor Shaker Yangjiang Kasonn Industrial & Trading Co., Ltd. , https://www.kasonn.com
Three principles, innovative rights protection model
In dealing with furniture consumption disputes, Li Wei's industrial and commercial innovation rights protection model has established that consumers' reasonable rights protection claims are paid according to the three principles, that is, the responsibility is unclear, and the store is the main one. , can be exchanged or not to change the main, to ensure that consumer disputes quickly pay for barrier-free return.
According to Li Bo, director of the Industrial and Commercial Office of Yongqing Road, Li Yi Branch, since the establishment of the customer service station, a total of 117 consumer disputes have been handled, with a 100% settlement rate and a total economic loss of 690,000 yuan for consumers. By strengthening the full-time management of customer service personnel, standardizing the workflow for handling disputes, and prompting merchants to transfer difficult items to the industrial and commercial offices in a timely manner. Jointly related media to publicize consumer rights protection knowledge, issue consumer warnings, consumer tips, report typical cases of consumer rights protection, improve the initiative and initiative of consumer consumer rights protection, effectively improve the efficiency of consumer rights protection, and create safe, orderly and good furniture. Market shopping environment.
Eight topics to create a safe consumer environment
From March 1st, the industrial and commercial Li Wei Branch has set up a long-term supervision mechanism for consumer protection and rights protection with the theme of “Gathering 3·15, Brighten the sword and protecting safetyâ€, focusing on the promotion of large-scale shopping malls and home appliances, Eight items of communication tariffs, tea market, home decoration, catering hidden charges, aquatic products, medical care, etc., have been concentrated and rectified, adhered to the combination of law enforcement and regulation, unified supervision and self-discipline, and played the dual role of industrial and commercial supervision and industry self-discipline. Actively create a safe and secure consumer environment. The remediation activity lasted for one month.
"This rectification focuses on the eight hot issues of concern to consumers, fully implements the industrial and commercial law enforcement supervision function, and at the same time gives full play to the leading role of industry leaders to create a safe and secure consumer environment." The relevant person in charge of the industrial and commercial Li Wei branch told reporters.